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Visiting the product page you add the item into your cart. You can add multiple and different items in the same cart.
When you finish with the items which you want to order, you proceed to checkout.
You have to fill in your Billing and Shipping details.
Once your details will be verified, a sum of your order together with payment details will appear.
At the same time you will receive notification emails regarding your order containing all the details.

Due to the prices we are offering, we sell products by pallet. Pallet is our quantity unit.
You can buy 1,2 or more pallets per product, but not less than one.
For some products min quantity is more than one pallet (2,3 or 4). For these products you can not choose just one pallet.
In case that you want less or mix pallet contact us to quote you regarding your needs.
In case that your order exceeds the amount of 18 pallets, contact us to offer you an additional discount.

After an order has been placed our system will send you an Invoice and at the same time your order will be forwarded to the production plant or the logistic center for loading.
You will receive our Bank references, and the invoice should be paid within 24 hours. Payments are accepted only into  our bank account according the details which you have received.
After the payment window of 24 hours has expired and we have not confirmed your payment, your order will be canceled.

We have contracts directly with production plants, warehouses, logistic centers. From where exactly will dispatch a product depends on the product and the delivery country

In most of the cases and for most of the European countries delivery time takes 3-5 working days, since payment confirmation.

We send products to Europe and all over the World.
The Cost for delivery to almost every European city is 80 euro per pallet.
For deliveries outside Europe the cost per pallet will increase.
For orders more of 18 pallets contacts to offer you a special price.
More details regarding shipping and delivery you can find on our webpage “Delivery information”

You have 14 days to return the products by any reason and to ask for a full refund.
More information you can find on our web page “Return Policy”.

For heating, one ton of wood pellets equals…
120 gallons of heating oil
170 gallons of propane
16,000 ft3 of natural gas
4,775 kWh of electricity
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